After-sales

Support that starts before delivery.

From the mold trial to spare parts years later, the same service team stays with your machine.

Service commitments

What every customer receives

1 year
Warranty: parts and repair labor free under normal use
24 h
Service hotline for any machine issue
3 months
Cycle of scheduled inspection and maintenance visits
1 day
Reply to parts and repair quotes within one working day

24-Hour Service Hotline

Our 24-hour service hotline ensures that any issue receives a response within one working day.

Scheduled Inspection & Maintenance

Experienced technicians carry out preventive maintenance visits on a regular schedule (every three months) to keep your machines in good condition.

Warranty

We provide a one-year warranty: under normal use, parts and repair labor are free of charge for one year.

Reliable Spare Parts Supply

We keep ample spare parts at reasonable prices and reply to parts or repair quotation requests within one working day.

Customer Satisfaction Surveys

In addition to follow-up calls, we regularly send customer satisfaction surveys on machine quality and service, and use the results to keep improving machine performance and service quality.

Before & after delivery

Two halves of one service

Before delivery

Machine configured to the partWe can build the machine around your product and propose a complete solution.
Mold trial before shipmentThe machine is trialed with your mold until the parts meet your requirements.
Complete cell on requestAutomation, molds and peripheral equipment matched to the machine.

After delivery

Installation guidanceLeveling, water and power connections, oil filling and first start-up.
Operator trainingAt our factory or at your site, by the engineers who commissioned the machine.
Spare partsParts for every machine we build, with quotations in one working day.
Remote supportTroubleshooting by phone, email or video call with our service team.

Service desk

Reach the service team

Phone+86 136 5027 4786Emailcollinhou@dg-taifu.comMaintenance answersRead the FAQ

Contact & RFQ

Already running a TAIFU machine?

Send the machine model and serial number with your question, and our service team will get back to you.

Drawings or part photos help us recommend the right machine — attach them in the email that opens, or send them to collinhou@dg-taifu.com.